You can revoke your contract declaration within 14 days without giving reasons in text form (eg letter, fax, e-mail) or – if the matter is left to you before the deadline – by returning the goods. The period begins upon receipt of this instruction in text form but not before receipt of the goods by the consignee (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information requirements pursuant to Article 246 § 2 in conjunction with § 1 para (1) and (2) of the German Civil Code as well as our obligations pursuant to § 312 g Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 of the German Civil Code. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period. The revocation must be sent to:

NaVitalo UG (limited liability)
Chief executive Volker Barthel
Düsseldorfer Straße 12
45481 Mülheim an der Ruhr, Germany



Revocation Sequence

In the case of an effective revocation, the services received at both ends must be returned and any benefits (eg interest) drawn. If you can not or do not return or receive the received performance as well as usages (e.g., advantages of use), or only in a deteriorated state, you must provide us with this information. For the deterioration of the goods and for drawn uses, you must only afford the value of the goods, as far as the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the function. The “testing of properties and functioning” is the testing and testing of the respective goods, as is possible and customary in the store business.

Transportable items are to be returned at our risk. You must pay the regular cost of the return if the delivered product corresponds to the ordered and if the price of the returned item does not exceed an amount of € 40, – or if at a higher price of the thing at the time of the revocation not yet the consideration Or a contractually agreed partial payment. Otherwise, the return is free for you. Non-package items will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your declaration of revocation or the thing, for us with their receipt.

End of revocation

Exclusion of revocation:

The above right of withdrawal exists only if you have concluded the distance agreement as a consumer. Consumers are any natural person who enters into a legal transaction for a purpose which can not be attributed to their commercial or independent professional activity.

Even with consumers, the right of withdrawal does not apply to remote sales contracts:

  • for the delivery of goods which are made according to customer specifications or which are clearly tailored to the personal requirements or which are not suitable for a return or which can be spoiled quickly or whose expiry date would be exceeded.